TUESDAY 5/5

SPT111: EXAM #4 STUDY GUIDE

Chapter 13
-What is the oldest sporting venue in the US?
-What is the oldest professional sporting venue in the US?
-What is the oldest NCAA sporting venue in the US?
-What are the 4 types of sports facilities? Be able to explain each.
-Define risk management.
-What are the ABC's of customer service?

Chapter 15
-Define management & leadership & explain the difference (Figure 15.3 on page 345).
-Be able to discuss the 3 basic management theory types.
-What are the 5 functions of management & explain each (Table 15.1 on page 338).
-What is the 5 factor model of personality (Table 15.3 on page 340).

Chapter 16
-What does the ADA prohibit?
-How does the ADA define a person having a disability?
-What does Title IX prohibit?
-What is the 3 prong test for examining the extent to which the interests & abilities of the underrepresented group have been accommodated?

Chapter 17
-Be able to define & identify: values, moral values, social values, nonmoral values, core values, intended values, adopted values, weak values.
-Be able to explain the hierarchy of values.