FRIDAY 9/18

IC212
TODAY:
-Notecard due.
-We finished our Chapter 2 discussion. Our discussion focused on: the product diffusion curve, & the concept that there is never only 1 customer.

HOMEWORK:
-No notecard.
-Quiz #1.
-Chapter 3 discussion questions:
1) Pick a company that you think is innovative (other than Apple). Why do you consider the company innovative? What are the company's strengths?
2) Why does Starbucks exemplify what Drucker considered to be true innovation?
3) What are Drucker's 4 basic questions about innovation?
4) What is systematic abandonment?
5) What are Drucker's 7 key sources of opportunities?

STUDY GUIDE:
-Chapter 1:
1) Detjen's Successful Business Attributes (5).
2) Define management.
3) The 6 functions of management.
4) The US events that have caused a paradigm change in management (4).
5) Explain: "The assumptions on which businesses are being run no longer fit reality."
6) Explain the 5 fronts of the Silent Revolution.

-Chapter 2:
1) Explain: "The results of any institution only exist on the outside."
2) The Customer Satisfaction Model.
3) Explain Push Marketing & Pull Marketing.
4) How does Medtronics exemplify Drucker's ideal of customer focus?
5) The 4 Drucker questions for connecting with your customer.
6) Explain the Product Diffusion Curve.
7) Explain demographics & psychographics.
8) Girl Scouts primary customer? Girls Scouts secondary customer?

-Chapter 3:
1) Why does Starbucks exemplify what Drucker considered to be true innovation?

SR419
TODAY:
-Notecard due.
-We discussed the various defenses to negligence.

HOMEWORK:
-Notecard.
-Chapter 2.31 discussion questions:
1) Explain relationship inherent in the situation.
2) Explain voluntary assumption of duty.
3) Explain duty mandated by statute.
4) Explain the 3 legal issues pertaining to emergency care.
5) Explain the attributes of proper supervision & the primary duties of supervision.