FRIDAY 9/11

IC212
TODAY:
-I collected notecards & Chapter 1 discussion questions.
-We discussed the 5 fronts of the Silent Revolution, & how each front contributed to a paradigm change in the way businesses do business in the 21st Century.

HOMEWORK:
-Notecard.
-Read Chapter 2.
-Complete the following discussion questions.
1) How does Medtronic personify Drucker's ideal of customer focus?
2) What are the 4 Drucker questions that a company should answer when connecting with its customer?
3) Why is identifying noncustomers important?
4) In your opinion, what company does a great job at satisfying its customers needs?

SR419
TODAY:
-I collected the notecard & Chapter 1 discussion questions.
-We finished our discussion of Chapter 1.

HOMEWORK:
-Notecard.
-Read Chapter 2.10, 2.11, 2.12.
-Answer the following discussion questions:
1) Explain the concept of negligence.
2) What are the 4 elements of negligence? Explain each.
3) What are the 3 categories of parties that may be liable in a given situation? Explain each.