IC212
TODAY:
-No new discussion questions due.
-We continued our discussion of Drucker Chapter 1. We defined management and discussed the 6 functions of management. We then began a discussion of the Silent Revolution. We discussed the first 2 fronts. We will finish the other 3 fronts on Thursday.
HOMEWORK:
-Read Drucker Chapter 2 and answer the following Chapter 2 Part A Discussion Questions:
1) In your opinion, what company does a great job at satisfying its customers needs? Why?
2) What does it mean when Drucker says that the customer is in the driver's seat? Why is the customer in the driver’s seat more so today than in the past?
3) How does Medtronic personify Drucker's ideal of customer focus?
4) What are the 4 Drucker questions that a company should answer when connecting with its customer?
-While watching the Super Bowl, take note of the ads that you like/dislike from a current/potential customer's perspective.
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I am an Instructor in the Sports & Recreation Management program at Franklin Pierce. This is my 8th year teaching college level classes; my 5th at FPU. My industry experience includes minor league hockey and baseball, Red Bull, and Nike.
This blog will be a daily online journal for class. I will post notes about what we discussed in class, what we will be doing in the next class, and reminders of upcoming assignments. There is an old Chinese proverb that says: "Teachers open the door. You enter by yourself." This blog follows this proverb. It is my job to keep it updated daily; it is your job to follow through on the updates.
I am an Instructor in the Sports & Recreation Management program at Franklin Pierce. This is my 8th year teaching college level classes; my 5th at FPU. My industry experience includes minor league hockey and baseball, Red Bull, and Nike.
Contact Information
- Office: 5th Floor Library Tower
- E-mail: detjenk@franklinpierce.edu
- Phone: 603-899-4163
If You Don't Listen To Me, Listen To These People
"You must strive to find your own voice. Because the longer you wait to begin, the less likely you are to find it at all. Thoreau said, 'Most men lead lives of quiet desperation.' Don't be resigned to that. Break out!"
Robin Williams in Dead Poets Society
"Winners forget they're in a race, they just love to run."
Joe Pesci in With Honors
"Education is not the filling of a pail, but the lighting of a fire."
William Butler Yeats
"It is in fact a part of the function of education to help us escape, not from our own time -- for we are bound by that -- but from the intellectual and emotional limitations of our time."
T.S. Eliot
Robin Williams in Dead Poets Society
"Winners forget they're in a race, they just love to run."
Joe Pesci in With Honors
"Education is not the filling of a pail, but the lighting of a fire."
William Butler Yeats
"It is in fact a part of the function of education to help us escape, not from our own time -- for we are bound by that -- but from the intellectual and emotional limitations of our time."
T.S. Eliot
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